Delivery
All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Free local delivery is available for orders over $60 within US.
Deliveries are made from 9:00am on Monday to Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
International Shipping
We DO NOT offer international shipping.
Refunds, Returns and Exchanges
We accept returns up to 14 days after delivery. We will refund the full order amount minus the shipping costs for the return if the item is unused and in its original condition.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@tessaimport.com with your order number and a photo of the items condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please do not hesitate to contact us at support@tessaimport.com
Return and Refund Policy
Thanks for shopping at TESSAIMPORT Wholesale. If you are not entirely satisfied with your purchase, we are here to help.
Returns
You have 14 calender days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting your item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us.